Shipping & Returns
SHIPPING & RETURNS
SHIPPING AT BOUND
For all orders, regardless of size and quantity of items, shipping costs and times are FREE on orders above €100,-.
Shipping costs & usually takes:
Netherlands free shipping 1-2 business days
Netherlands express €15 same day - 1 day
Europe €5,- 3-8 business days
Europe express €25 1-2 business days
Worldwide €19,- 12-20 business days
Worldwide Express €40 2-3 business days
We always do our very best to make sure you have your BOUND STUDIOS pieces as soon as possible. We ship all our orders in 24 hours.
If it would take longer then expected, we’ll let you know.
During holiday periods it can take a 2-4 days longer for you to receive your order.
As soon as you place your order, you will receive a confirmation email with your order details. The track and trace code will be send in a separate email.
Haven’t you received your package in our promised time span or do you have any other question about your order? Please don’t hesitate to mail us at: firstname.lastname@example.org - we are here to help you out!
THINGS TO KEEP AN EYE ON:
· Read the description of the item(s)
· Double check your address since we’re not able to redirect any sent orders. We cannot be held responsible for lost packages when marked as delivered in our system.
RETOUR & EXCHANGE POLICY
Our goal is to make sure you are happy with your purchase. For this reason, you have an approval period of 30 days after receiving your order. If you’re not satisfied with the items after trying them on you can return the unused item(s).
How to return to BOUND STUDIOS:
· Make sure you always send back items in the original packaging. They may not be worn outside, and must be entirely undamaged. Bound Studios reserves right to refuse returned items that contain traces of usage.
· Send us an email with your order number and bank account number.
· Always keep the track and trace code until we booked the amount back on your account.
· We will refund you as soon as we received the returning item(s). This can take up to 10 business days.
· Return shipping costs are not covered by Bound Studios.
· Earrings can’t be returned as a result of hygiene rules.
· Sales or orders placed with coupon codes can't be refunded.
· Lost order can't be refunded. We will ship the order again or offer store credit.
· All items need to be unworn. As soon as we receive the returning item(s) we will check that they are used or not. We cannot take back any items that are scratched or have traces of usage.
· The item(s) should be sent back in a good and new condition within 30 days after arrival of your ordered goods.
Please send the returning items to:
Prins Hendrikkade 136
1011 AR Amsterdam
In case you had to deal with a manufacturing defect or incorrect order, please email us at: email@example.com
When you have a default product; we will repair or replace the item or get store credit.