How can I track my order?

For all orders, regardless of size and quantity of items, shipping costs and times are FREE on orders above €100,-. 

Shipping costs & usually takes:

Netherlands    free shipping    1-2 business days
Netherlands express   €15        same day - 1 day

Germany & Belgium free shipping   3-5 business days
DE & BE express  €25                 1-2 business days

Europe  €5,-                                3-8 business days
Europe express  €25                 1-2 business days

Worldwide €19,-                       12-20 business days
Worldwide Express €40          2-3 business days

We always do our very best to make sure you have your BOUND STUDIOS pieces as soon as possible.  We ship all our orders in 24 hours. Solid gold is made to order and takes up to 4 weeks.
If it would take longer then expected, we’ll let you know.

During holiday periods it can take a 2-4 days longer for you to receive your order.

As soon as you place your order, you will receive a confirmation email with your order details. The track and trace code will be send in a separate email.

Haven’t you received your package in our promised time span or do you have any other question about your order? Please don’t hesitate to mail us at: info@bound-studios.com - we are here to help you out!

Netherlands    free shipping    1-2 business days

Netherlands express   €15        same day - 1 day

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Europe  €5,-                                3-8 business days

Europe express  €25                 1-2 business days
 

The shipping for Greece, Lithuania, Norway, Romania, Cyprus, Sweden & Switzerland are €15 due to high shipping rates. Express shipping is €30

Worldwide €25,-                       12-20 business days

Worldwide Express €40          2-3 business days

We always do our very best to make sure you have your BOUND STUDIOS pieces as soon as possible.  We ship all our orders in 24 hours.
If it would take longer then expected, we’ll let you know.

During holiday periods or a pandemic it can take a 2-4 days longer for you to receive your order.

ORDER SHIPMENT TRACKING
 
After we shipped your order within 24 hours, you will receive an email from DPD or DHL with you track and trace code.

+ A confirmation email from Bound Studios with lots of love!

Taxes are included. Duty costs aren't. We ship everything from our office in Amsterdam & Los Angeles. Duties that your country applies are not included.

If we haven't processed your order yet nor started making your solid golden piece, we can cancel refund your order partly or in full.

After we have packed and shipped your order, it won't be possible to cancel nor redirect your order.

After you receive your order, you have 30 days to decide if you'd like to keep or return your jewelry.

RETOUR & EXCHANGE POLICY

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Our goal is to make sure you are happy with your purchase. For this reason, you have an approval period of 30 days after receiving your order + a 1 year warranty. If you’re not satisfied with the items after trying them on you can return the unused item(s).
 

How to return to BOUND STUDIOS:

·       Make sure you always send back items in the original packaging. They may not be worn outside, and must be entirely undamaged. Bound Studios reserves right to refuse returned items that contain traces of usage.

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·       Send us an email with your order number and bank account number.
 

·       Always keep the track and trace code until we booked the amount back on your account.
 

·       We will refund you as soon as we received the returning item(s). This can take up to 10 business days.

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·       Return shipping costs are not covered by Bound Studios.

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CONDITIONS

· Sales or orders placed with coupon codes with 25% and above can't be refunded. 

· Lost order can't be refunded. We will ship the order again or offer store credit.
 

· All items need to be free of traces of usage. As soon as we receive the returning item(s) we will check that they are used or not. We cannot take back any items that are scratched or have traces of usage.
 

· The item(s) should be sent back in a good and new condition within 30 days after arrival of your ordered goods.

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Please send the returning items to:

Bound  Studios
Tweede Constantijn Huygensstraat 57-H
1054 CR, Amsterdam
Netherlands

In case you had to deal with a manufacturing defect or incorrect order, please email us at: info@bound-studios.com

When you have a default product; we will repair or replace the item or get store credit.

In case you had to deal with a manufacturing defect or incorrect order, please email us at: info@bound-studios.com

When you have a default product; we will repair or replace the item or give you store credit.