APPI Privacy Policy
Privacy Policy
Last updated: April 2, 2024
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the TermsFeed Privacy Policy Generator.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
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Account means a unique account created for You to access our Service or parts of our Service.
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Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Bound Studios, George Gerschinlaan, Amsterdam.
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Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
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Country refers to: Netherlands
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Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
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Personal Data is any information that relates to an identified or identifiable individual.
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Service refers to the Website.
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Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
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Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
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Website refers to Bound Studios, accessible from https://www.bound-studios.com
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You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
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Email address
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First name and last name
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Phone number
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Address, State, Province, ZIP/Postal code, City
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Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
- Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
- Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
- Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.
We use both Session and Persistent Cookies for the purposes set out below:
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Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
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Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
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Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
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To provide and maintain our Service, including to monitor the usage of our Service.
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To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
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For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
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To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
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To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
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To manage Your requests: To attend and manage Your requests to Us.
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For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
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For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
- For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
- With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
- With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
- With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
- With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
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By email: info@bound-studios.com
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By visiting this page on our website: https://www.bound-studios.com
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By phone number: +31653637635
Shipping & returns
What are the shipping costs?
For all orders, regardless of size and quantity of items, shipping costs and times are FREE on orders above €100,-.
Shipping costs & usually takes:
Netherlands free shipping 1-2 business days
Netherlands express €15 same day - 1 day
Germany & Belgium free shipping 3-5 business days
DE & BE express €25 1-2 business days
Europe €5,- 3-8 business days
Europe express €25 1-2 business days
Worldwide €19,- 12-20 business days
Worldwide Express €40 2-3 business days
We always do our very best to make sure you have your BOUND STUDIOS pieces as soon as possible. We ship all our orders in 24 hours. Solid gold is made to order and takes up to 4 weeks.
If it would take longer then expected, we’ll let you know.
During holiday periods it can take a 2-4 days longer for you to receive your order.
As soon as you place your order, you will receive a confirmation email with your order details. The track and trace code will be send in a separate email.
Haven’t you received your package in our promised time span or do you have any other question about your order? Please don’t hesitate to mail us at: info@bound-studios.com - we are here to help you out!
What is the delivery time?
Netherlands free shipping 1-2 business days
Netherlands express €15 same day - 1 day
Europe €5,- 3-8 business days
Europe express €25 1-2 business days
The shipping for Greece, Lithuania, Norway, Romania, Cyprus, Sweden & Switzerland are €15 due to high shipping rates. Express shipping is €30
Worldwide €25,- 12-20 business days
Worldwide Express €40 2-3 business days
We always do our very best to make sure you have your BOUND STUDIOS pieces as soon as possible. We ship all our orders in 24 hours.
If it would take longer then expected, we’ll let you know.
During holiday periods or a pandemic it can take a 2-4 days longer for you to receive your order.
How can I track my order?
ORDER SHIPMENT TRACKING
After we shipped your order within 24 hours, you will receive an email from DPD or DHL with you track and trace code.
+ A confirmation email from Bound Studios with lots of love!
Duties & Taxes
Taxes are included. Duty costs aren't. We ship everything from our office in Amsterdam & Los Angeles. Duties that your country applies are not included.
Can I cancel my order?
If we haven't processed your order yet nor started making your solid golden piece, we can cancel refund your order partly or in full.
After we have packed and shipped your order, it won't be possible to cancel nor redirect your order.
After you receive your order, you have 30 days to decide if you'd like to keep or return your jewelry.
How do I return something?
RETOUR & EXCHANGE POLICY
Our goal is to make sure you are happy with your purchase. For this reason, you have an approval period of 30 days after receiving your order + a 1 year warranty. If you’re not satisfied with the items after trying them on you can return the unused item(s).
How to return to BOUND STUDIOS:
· Make sure you always send back items in the original packaging. They may not be worn outside, and must be entirely undamaged. Bound Studios reserves right to refuse returned items that contain traces of usage.
· Send us an email with your order number and bank account number.
· Always keep the track and trace code until we booked the amount back on your account.
· We will refund you as soon as we received the returning item(s). This can take up to 10 business days.
· Return shipping costs are not covered by Bound Studios.
CONDITIONS
· Sales or orders placed with coupon codes with 25% and above can't be refunded.
· Lost order can't be refunded. We will ship the order again or offer store credit.
· All items need to be free of traces of usage. As soon as we receive the returning item(s) we will check that they are used or not. We cannot take back any items that are scratched or have traces of usage.
· The item(s) should be sent back in a good and new condition within 30 days after arrival of your ordered goods.
Please send the returning items to:
Bound Studios
Tweede Constantijn Huygensstraat 57-H
1054 CR, Amsterdam
Netherlands
In case you had to deal with a manufacturing defect or incorrect order, please email us at: info@bound-studios.com
When you have a default product; we will repair or replace the item or get store credit.
I received a default product, what do I do?
In case you had to deal with a manufacturing defect or incorrect order, please email us at: info@bound-studios.com
When you have a default product; we will repair or replace the item or give you store credit.
Jewelry
What are the materials?
We offer sterling silver jewelry, gold plated jewelry and solid 14k gold jewelry. Our Bound Studios jewelry is made from 100% recycled 925 sterling silver, recycled 18k gold and recycled 14k gold. The silver jewelry are rhodium plated to avoid oxidation and the gold plated items are plated with 18k gold.
The rings are 3 micron, which is 3/6 times more than most gold plated rings & our other catagories are plated with 1 micron 18k gold.
We chose 3 micron plating is because rings scratch easily. at Bound we want the quality and plating of our designs to lasts. Sustainable jewelry at it's best.
We offer all our designs in sterling silver, 18k gold vermeil and solid 14k gold. All with a 1 year warranty.
What is a high quality gold vermeil jewelry?
Bound Studios believes in the power of gold plated jewelry. It's hard to believe after you've had your bad experience with a gold plated ring that started to fade after a day or two. But not with our rings. We plate our gold plated rings with 3 micron. This is 3-6 times more than most gold plated rings.
As long as you're being careful with oils and hard surfaces, you're jewelry will last a lifetime.
Enjoy your sustainable jewelry from Bound Studios. Be you, be bound.
Our gold plated earrings , bold hoops , gold plated rings / sustainable rings are plated with 1 micron.
How do I take care of my sustainable jewelry?
BOUND STUDIOS JEWELRY CARE
When you receive your order, you'll receive your Bound Studios polishing cloth. We recommend you only clean your jewelry with a polishing cloth and store your jewelry in a dry place. We also give you a pouch with your order that can be used to store your jewelry in.
The jewelry and plating stay best intact when you:
SOLID GOLD:
- You can wear it anywhere, anytime.
- To clean it, you have three options:
1. Use a polishing cloth
2. Mix a few drops of detergent-free soap with warm water. One piece at a time, soak your jewelry and the use a very soft brush to lightly clean each piece. Rinse with care and lightly dry the jewelry with a lint-free cloth or paper towel.
3. Go by a jewelry shop to get it polished.
STERLING SILVER:
- You can wear it anywhere, anytime.
- To clean it, you have two options:
1. Use a polishing cloth
2. Go by a jewelry shop to get it polished.
18K GOLD VERMEIL:
- Do not shower with the jewelry
- Do not swim with the jewelry
- Spray any parfume before putting on your jewelry pieces. Perfumes and sprays can react and cause tarnishing
- Avoid contact with soap, oils, moisturizer, skincare, sweat, etc.
- Avoid hard surfaces. This can scratch of any plating of any sorts.
*Water itself is fine.
For any further questions, email us at info@bound-studios.com
or text us at +31642049420
Can I shower with my jewelry?
You can shower with your sterling silver and solid 14k jewelry. We do not recommend you showering with your gold plated pieces.
Water is safe with our gold plated jewelry but ingredients in shower products aren't and make the plating fade when you do this often.
Payment
What are the payment options?
We accept everything: Klarna, All credit & debitcards, Paypal, Ideal, ApplePay, Shop Pay, Visa & Alipay.
All for you to get your new favorite sustainable jewelry.
Be you, Be Bound.
Can I combine coupon codes?
Unfortunately is it not possible to combine coupon codes/promo codes. Before check out you can apply 1 of your coupon code.
How do I redeem my giftcard?
Lucky you! When you found your new favorite sustainable jewelry to be:
- Go to the checkout page
- Fill in your details
- Choose your shipping
- Continue to payment
- Fill in the giftcard code in the coupon/discount code section
For any further questions, please let us know via email, info@bound-studios.com or text/call us on +316 42049420
Contact
How can I contact Bound?
We are here to help and answer all your questions. You can:
• Email us at info@bound-studios.com
• DM us via Instagram
• Call or text/ Whatapp us at +31642049420
How do I unsubscribe from the BOUND mailing list?
No longer want to receive emails with updates, exclusive deals and early access from us? Click on the link below to unsubscribe
https://bound-studios.us20.list-manage.com/unsubscribe?u=45acce1ee82c3d5fe34e2c700&id=55670b9fb9