Terms & Conditions
TERMS & CONDITIONS
When you use the website www.bound-studios.com and/or order an item, you agree to these terms and conditions.
Read this carefully before you place an order.
George Gershwinlaan 315
1082MT Amsterdam, Netherlands
Chamber of commerce number: 72293861
George Gershwinlaan 315
1082MT, Amsterdam, NL
As soon as your order has been processed, you will receive a confirmation by e-mail that the payment has been accepted, an e-mail with the details of your order, and an email with your track and trace code.
If you bought Bound Studios items in a store, the products are property of the relevant store.
In case you have a complaint within the warranty time we advise you to contact the relevant store. Proof of purchase is required to handle your complaint.
If we haven't processed your order yet, you can cancel your order partly or your full order.
After we have packed and shipped your order, it won't be possible to cancel or redirect your order. You can then return it once received. Please check our Return Policy.
Please note that although the Websites have been carefully compiled, it is possible that our Website may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
You can choose from ten different secure payment methods: Credit card (Visa, Mastercard, Maestro, American Express), Google Pay, Apple Pay, Shop Pay, Ideal, PayPal or Klarna.
All product prices include VAT and exclude shipping costs.
Credit card details such as credit card number, expiration date, etc., are automatically transferred via an encrypted and secure system to the payment provider, full credit card details are not visible.
If you pay with Visa or MasterCard there is extra protection through special verification methods (Verified by Visa or MasterCard Secure Code).
DELIVERY & SHIPPING COSTS
Orders will be shipped on workdays within 24 hours via DPD or DHL with track and trace.
Our deliveries outside the Netherlands will be shipped via PostNL with Track and Trace and to receive this shipment, a signature is required.
Netherlands €3 1-2 business days
Netherlands express €15 same day - 1 day
Germany €3 1-2 business days
Germany Express €25 1-2 business days
Europe €5,- ± 3/8 business days
Europe Express €25,- ± 1/2 business days
The shipping for Greece, Lithuania, Norway, Romania, Cyprus, Sweden & Switzerland is €15 due to high shipping rates. Express shipping is €30.
Worldwide €25,- ± 12/20 business days
Worldwide Express €40,- ± 2/3 business days
If you have accidentally entered the wrong delivery address, chose the wrong delivery option, or were not home when the courier service delivered the package – it is the customer's responsibility to reach out to the courier.
We always send your order as soon as possible after the order has been placed.. It is our goal for you to receive your order as quickly as possible. As soon as we ship out your order parcel, it is out of our hands and the post-service will be in charge. We will not be able to redirect your order.
Please note that the delivery times mentioned above are the expected delivery times. In case the order is not delivered within the expected period, it is not possible to submit a claim. We will always make every effort to ensure that your order arrives on time.
Any import taxes are for the customer's expense.
After the order delivery Bound Studios gives a 2-year guarantee on the quality of the product. If you are not satisfied with the quality of the product, feel free to send us an email to firstname.lastname@example.org with pictures of the items.
The warranty applies exclusively to products manufactured by Bound Studios and purchased through authorized selling channels.
- Some examples of manufacturing defects which are covered under this warranty include:
- Porosity, surface pores, blemishes in the metal;
- Uneven settings;
- Chips, scratches, or nicks in stones given at the time of pick-up
- Broken item within 6 months of wearing
If any of the above occurs, please email us at email@example.com
Bound Studios will propose a suitable alternative. We will decide if we will repair the item, replace the item or offer store credit.
If we repair or replace the item, it can take up to 14 business days.
In the case of a refund, the refund will take place within 10 working days after verification.
- Some examples of common jewelry wear and tear that are not covered by our warranty:
- Lost items
- Discoloration due to exposure to chemicals, oils, make-up, swimming pools, hot tubs or bathing.
- Rings that have been damaged or misshapen as a result of “hands-on” activities. This also includes cases where damage results in the loss of stones.
- Bent, caught, or worn out prongs allowing a stone to fall out or be lost due to normal wear or other damage.
- Broken earring posts, chains, bracelet links or clasps after 6 months of wearing.
In case you're not sure if your favorite Bound Studios sustainable jewelry fits in any of these categories, please email us at firstname.lastname@example.org or text us at +316 53637635.
RETURNS & EXCHANGE POLICY
Our goal is to make sure you are happy with your purchase. For this reason, you have an approval period of 30 days after receiving your order and a 2-year warranty.
If you’re not satisfied with the items after trying them on, you can return the unused item(s).
Make sure you include a note with your name, order number, and reason for return. Send us an email with your order number and bank account number.
Always keep the track and trace code until we book the amount back on your account.
The costs and responsibility of the return shipment are for the customer’s account.
Please return the order to:
George Gershwinlaan 315
1082MT, Amsterdam, NL
The return of an article is only possible when the article:
- Is in an undamaged state
- Is not worn and/or used
- Includes the original packaging. Bound Studios reserves the right to refuse returned items.
Lost order can't be refunded.
Sales or orders placed with coupon codes above 30% can't be refunded.
The item(s) should be sent back in a good and new condition within 30 days after the arrival of your ordered goods.
In case you had to deal with a manufacturing defect or incorrect order, please email us at: email@example.com
When you have a default product; we will repair or replace the item or you will receive store credit.
COPYRIGHT, TRADE MARK & INTELLECTUAL PROPERTY
All photos and images used by Bound Studios are protected by copyright, trademark, and intellectual property rights. Without written permission from us, it is forbidden to reproduce, copy, use and edit images owned by Bound studios.
It is also strictly forbidden to use and modify any registered or unregistered logos and designs owned by Bound Studios. It is forbidden to do anything which could be considered an infringement of any of the rights in the intellectual property rights owned by Bound Studios.
All legal relationships are exclusively governed by Dutch law.
These Terms and Conditions have been last updated by Bound Studios and become effective on 08-08-2023.