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Shipping & returns
What are the shipping costs?
For all orders, regardless of size and quantity of items, shipping costs and times are FREE on orders above €100,-.
Shipping costs & usually takes:
Netherlands free shipping 1-2 business days
Netherlands express €15 same day - 1 day
Germany & Belgium free shipping 3-5 business days
DE & BE express €25 1-2 business days
Europe €5,- 3-8 business days
Europe express €25 1-2 business days
Worldwide €19,- 12-20 business days
Worldwide Express €40 2-3 business days
We always do our very best to make sure you have your BOUND STUDIOS pieces as soon as possible. We ship all our orders in 24 hours. Solid gold is made to order and takes up to 4 weeks.
If it would take longer then expected, we’ll let you know.
During holiday periods it can take a 2-4 days longer for you to receive your order.
As soon as you place your order, you will receive a confirmation email with your order details. The track and trace code will be send in a separate email.
Haven’t you received your package in our promised time span or do you have any other question about your order? Please don’t hesitate to mail us at: info@bound-studios.com - we are here to help you out!
What is the delivery time?
Netherlands free shipping 1-2 business days
Netherlands express €15 same day - 1 day
Europe €5,- 3-8 business days
Europe express €25 1-2 business days
The shipping for Greece, Lithuania, Norway, Romania, Cyprus, Sweden & Switzerland are €15 due to high shipping rates. Express shipping is €30
Worldwide €25,- 12-20 business days
Worldwide Express €40 2-3 business days
We always do our very best to make sure you have your BOUND STUDIOS pieces as soon as possible. We ship all our orders in 24 hours.
If it would take longer then expected, we’ll let you know.
During holiday periods or a pandemic it can take a 2-4 days longer for you to receive your order.
How can I track my order?
ORDER SHIPMENT TRACKING
After we shipped your order within 24 hours, you will receive an email from DPD or DHL with you track and trace code.
+ A confirmation email from Bound Studios with lots of love!
Duties & Taxes
Taxes are included. Duty costs aren't. We ship everything from our office in Amsterdam & Los Angeles. Duties that your country applies are not included.
Can I cancel my order?
If we haven't processed your order yet nor started making your solid golden piece, we can cancel refund your order partly or in full.
After we have packed and shipped your order, it won't be possible to cancel nor redirect your order.
After you receive your order, you have 30 days to decide if you'd like to keep or return your jewelry.
How do I return something?
RETOUR & EXCHANGE POLICY
Our goal is to make sure you are happy with your purchase. For this reason, you have an approval period of 30 days after receiving your order + a 1 year warranty. If you’re not satisfied with the items after trying them on you can return the unused item(s).
How to return to BOUND STUDIOS:
· Make sure you always send back items in the original packaging. They may not be worn outside, and must be entirely undamaged. Bound Studios reserves right to refuse returned items that contain traces of usage.
· Send us an email with your order number and bank account number.
· Always keep the track and trace code until we booked the amount back on your account.
· We will refund you as soon as we received the returning item(s). This can take up to 10 business days.
· Return shipping costs are not covered by Bound Studios.
CONDITIONS
· Sales or orders placed with coupon codes with 25% and above can't be refunded.
· Lost order can't be refunded. We will ship the order again or offer store credit.
· All items need to be free of traces of usage. As soon as we receive the returning item(s) we will check that they are used or not. We cannot take back any items that are scratched or have traces of usage.
· The item(s) should be sent back in a good and new condition within 30 days after arrival of your ordered goods.
Please send the returning items to:
Bound Studios
Tweede Constantijn Huygensstraat 57-H
1054 CR, Amsterdam
Netherlands
In case you had to deal with a manufacturing defect or incorrect order, please email us at: info@bound-studios.com
When you have a default product; we will repair or replace the item or get store credit.
I received a default product, what do I do?
In case you had to deal with a manufacturing defect or incorrect order, please email us at: info@bound-studios.com
When you have a default product; we will repair or replace the item or give you store credit.
Jewelry
What are the materials?
We offer sterling silver jewelry, gold plated jewelry and solid 14k gold jewelry. Our Bound Studios jewelry is made from 100% recycled 925 sterling silver, recycled 18k gold and recycled 14k gold. The silver jewelry are rhodium plated to avoid oxidation and the gold plated items are plated with 18k gold.
The rings are 3 micron, which is 3/6 times more than most gold plated rings & our other catagories are plated with 1 micron 18k gold.
We chose 3 micron plating is because rings scratch easily. at Bound we want the quality and plating of our designs to lasts. Sustainable jewelry at it's best.
We offer all our designs in sterling silver, 18k gold vermeil and solid 14k gold. All with a 1 year warranty.
What is a high quality gold vermeil jewelry?
Bound Studios believes in the power of gold plated jewelry. It's hard to believe after you've had your bad experience with a gold plated ring that started to fade after a day or two. But not with our rings. We plate our gold plated rings with 3 micron. This is 3-6 times more than most gold plated rings.
As long as you're being careful with oils and hard surfaces, you're jewelry will last a lifetime.
Enjoy your sustainable jewelry from Bound Studios. Be you, be bound.
Our gold plated earrings , bold hoops , gold plated rings / sustainable rings are plated with 1 micron.
How do I take care of my sustainable jewelry?
BOUND STUDIOS JEWELRY CARE
When you receive your order, you'll receive your Bound Studios polishing cloth. We recommend you only clean your jewelry with a polishing cloth and store your jewelry in a dry place. We also give you a pouch with your order that can be used to store your jewelry in.
The jewelry and plating stay best intact when you:
SOLID GOLD:
- You can wear it anywhere, anytime.
- To clean it, you have three options:
1. Use a polishing cloth
2. Mix a few drops of detergent-free soap with warm water. One piece at a time, soak your jewelry and the use a very soft brush to lightly clean each piece. Rinse with care and lightly dry the jewelry with a lint-free cloth or paper towel.
3. Go by a jewelry shop to get it polished.
STERLING SILVER:
- You can wear it anywhere, anytime.
- To clean it, you have two options:
1. Use a polishing cloth
2. Go by a jewelry shop to get it polished.
18K GOLD VERMEIL:
- Do not shower with the jewelry
- Do not swim with the jewelry
- Spray any parfume before putting on your jewelry pieces. Perfumes and sprays can react and cause tarnishing
- Avoid contact with soap, oils, moisturizer, skincare, sweat, etc.
- Avoid hard surfaces. This can scratch of any plating of any sorts.
*Water itself is fine.
For any further questions, email us at info@bound-studios.com
or text us at +31642049420
Can I shower with my jewelry?
You can shower with your sterling silver and solid 14k jewelry. We do not recommend you showering with your gold plated pieces.
Water is safe with our gold plated jewelry but oils aren't and make the plating fade when you do this often.
Payment
What are the payment options?
We accept everything: Klarna, All credit & debitcards, Paypal, Ideal, ApplePay, Shop Pay, Visa & Alipay.
All for you to get your new favorite sustainable jewelry.
Be you, Be Bound.
Can I combine coupon codes?
Unfortunately is it not possible to combine coupon codes/promo codes. Before check out you can apply 1 of your coupon code.
How do I redeem my giftcard?
Lucky you! When you found your new favorite sustainable jewelry to be:
- Go to the checkout page
- Fill in your details
- Choose your shipping
- Continue to payment
- Fill in the giftcard code in the coupon/discount code section
For any further questions, please let us know via email, info@bound-studios.com or text/call us on +316 42049420
Contact
How can I contact Bound?
We are here to help and answer all your questions. You can:
• Email us at info@bound-studios.com
• DM us via Instagram
• Call or text/ Whatapp us at +31642049420
How do I unsubscribe from the BOUND mailing list?
No longer want to receive emails with updates, exclusive deals and early access from us? Click on the link below to unsubscribe
https://bound-studios.us20.list-manage.com/unsubscribe?u=45acce1ee82c3d5fe34e2c700&id=55670b9fb9