Algemene Voorwaarden

TERMS & CONDITIONS

The General Terms and Conditions of Bound Studios are valid to all offers, products, orders, agreements and deliveries of Bound Studios. When you use the website www.bound-studios.com and/or order an item, you agree to these terms and conditions. Read this carefully before you place an order. If you have any questions about these conditions, please contact Bound Studios at info@bound-studios.com

Ownership of the website:

 

Bound Studios

Prins Hendrikkade 136-E

1011AR, Amsterdam
Netherlands

 

Chamber of commerce number: 72293861 

VAT: NL002353697B48  

 

   2. Agreement and Order

2.1 The agreement is binding at the time you place an order. Bound Studios processes the order after the payment has been received. Until then, Bound studios is the owner of the products.

2.2 As soon as your order has been processed, you will receive a confirmation by e-mail that the payment has been accepted, an e-mail with the details of your order and an email with your track and trace code.

2.3 From time to time there may be information on the site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

 

  1. Payment and payment methods

3.1 You can choose from nine different secure payment methods: Creditcard, PayPal, I-deal, Klarna or Alipay.

3.2 Please note that although the Websites have been carefully compiled, it is possible that the price information on our Websites contains errors. We reserve the right to cancel your purchase in the event of obvious errors.

3.3 All product prices are including VAT and excluding shipping costs.

3.4 Credit card details such as credit card number, expiration date, etc., are automatically transferred via an encrypted and secure system to the payment provider, full credit card details are not visible. If you pay with Visa or MasterCard there is extra protection through special verification methods (Verified by Visa or MasterCard Secure Code).

 

  1. Delivery

4.1 Orders will be shipped within 24 hours.

4.2 Delivery times:
The Netherlands ± 1/2 business days.
Europe ± 7 business days.
World ± 15 business days.

All orders will be shipped with PostNL or DHL with track and trace.

4.3 Our deliveries outside the Netherlands will be shipped with PostNL with Track and Trace and to receive this shipment a signature is required. International  shipping costs:

Netherlands    free shipping    1-2 business days

Europe  €5,-                                2-8 business days

The shipping for Greece, Lithuania, Norway, Romania, Cyprus, Sweden & Switzerland are €15 due to high shipping rates.
Worldwide €25,-                       12-20 business days

 

4.4 If you have accidentally entered the wrong delivery address, chose the wrong delivery option or was not home when the courier service delivered the package – it is the customers responsibility to reach out to the courier.

4.5 We always send your order as soon as possible after payment of agreement. It is our goal for you to receive your order as quickly as possible. As soon as we ship it, it is out of our hands and will the post service be in charge. For any questions, you can reach out to the post service.

4.6 Until the moment of delivery Bound Studios is responsible for the order. After delivery, the responsibility is transferred to you.

4.7 Please note that the delivery times mentioned above are the expected delivery times. In case the order is not delivered within the expected period, it is not possible to submit a claim. We will always make every effort to ensure that your order arrives on time.

4.8 Any import taxes are for the customers expense. 

 

  1. Trial period

5.1 Our goal is that you’re happy with your purchase. We advise you to check the quality and the number of products within 30 days. If something is wrong send an e-mail to info@bound-studios.com.

 

  1. Returns & Exchanges

6.1 You can return you order within 30 days and we will refund the money within 10 business days. Return the order to:

BOUND STUDIOS

Prins Hendrikkade 136

1011 AR Amsterdam

Netherlands

 

Make sure you include a note with your name, order number & reason of return.

6.2 An article bought on sale or with a coupon code cannot be exchanged or returned.

6.3 The return of an article is only possible when the article:

-
- Is in undamaged state
- Is not worn and/or used
- Includes the original packaging. Bound Studios reserves the right to refuse returned items.

6.4 For exchange you can return the order (article 6.1); we will offer you store credit so you can order the items you would like.

6.5 The costs and responsibility of the return shipment are for the customers account.

6.6 If goods are used, worn, damaged or incomplete, we have the right to refuse the returned items.

6.7 Refunds take place within 10 working days after receipt and control.

6.8 When you return a sales item, you will receive store credit for it. 

 

  1. Guarantee

7.1 After the order delivery Bound Studios gives a three-month guarantee on the quality of the product. If you are not satisfied with the quality of the product, feel free to send us an email to info@bound-studios.com with pictures of the items.

7.2 Bound Studios will propose a suitable alternative. We will decide if we will repair the item, replace the item or offer store credit.

7.3 In the case of a refund, the refund will take place within 10 working days after verification.

7.4 If we repair or replace the item, it can take up to 14 business days.

7.5 The warranty is not applicable if the product has defects caused by improper use, or if you or others have made or attempted to make changes to the product, or if it has been used in a manner for which the item is not intended.

7.6 We do not guarantee use marks such as scratches and dents.

 

  1. Retail purchases

8.1 If you bought Bound Studios items in a store, the products are property of the relevant store.

8.2 In case you have a complaint within the warranty time we advise you to contact the relevant store. A proof of purchase is required to handle your complaint.

  1. Copyright

9.1 All photos and images used by Bound Studios are protected by copyright. Without written permission from us, photographs and images may not be reproduced and used in public.

  1. Disputes

10.1 All legal relationships are exclusively governed by Dutch law.

 

These Terms and Conditions have been last updated by Bound Studios and become effective on 02-02-2020

Shipping & returns

What are the shipping costs?

For all orders, regardless of size and quantity of items, shipping costs and times are FREE on orders above €100,-. 

Shipping costs & usually takes:

Netherlands    free shipping    1-2 business days
Netherlands express   €15        same day - 1 day

Germany & Belgium free shipping   3-5 business days
DE & BE express  €25                 1-2 business days

Europe  €5,-                                3-8 business days
Europe express  €25                 1-2 business days


Worldwide €19,-                       12-20 business days
Worldwide Express €40          2-3 business days

We always do our very best to make sure you have your BOUND STUDIOS pieces as soon as possible.  We ship all our orders in 24 hours. Solid gold is made to order and takes up to 4 weeks.
If it would take longer then expected, we’ll let you know.

During holiday periods it can take a 2-4 days longer for you to receive your order.

As soon as you place your order, you will receive a confirmation email with your order details. The track and trace code will be send in a separate email.

Haven’t you received your package in our promised time span or do you have any other question about your order? Please don’t hesitate to mail us at: info@bound-studios.com - we are here to help you out!

What is the delivery time?

Netherlands    free shipping    1-2 business days

Netherlands express   €15        same day - 1 day

Europe  €5,-                                3-8 business days

Europe express  €25                 1-2 business days
 

The shipping for Greece, Lithuania, Norway, Romania, Cyprus, Sweden & Switzerland are €15 due to high shipping rates. Express shipping is €30


Worldwide €25,-                       12-20 business days

Worldwide Express €40          2-3 business days

 

We always do our very best to make sure you have your BOUND STUDIOS pieces as soon as possible.  We ship all our orders in 24 hours.
If it would take longer then expected, we’ll let you know.

During holiday periods or a pandemic it can take a 2-4 days longer for you to receive your order.

How can I track my order?

ORDER SHIPMENT TRACKING
 
After we shipped your order within 24 hours, you will receive an email from DPD or DHL with you track and trace code.


+ A confirmation email from Bound Studios with lots of love!

Duties & Taxes

Taxes are included. Duty costs aren't. We ship everything from our office in Amsterdam & Los Angeles. Duties that your country applies are not included.

Can I cancel my order?

If we haven't processed your order yet nor started making your solid golden piece, we can cancel refund your order partly or in full.

After we have packed and shipped your order, it won't be possible to cancel nor redirect your order.

After you receive your order, you have 30 days to decide if you'd like to keep or return your jewelry.

How do I return something?

RETOUR & EXCHANGE POLICY

Our goal is to make sure you are happy with your purchase. For this reason, you have an approval period of 30 days after receiving your order + a 1 year warranty. If you’re not satisfied with the items after trying them on you can return the unused item(s).
 

How to return to BOUND STUDIOS:

·       Make sure you always send back items in the original packaging. They may not be worn outside, and must be entirely undamaged. Bound Studios reserves right to refuse returned items that contain traces of usage.


 

·       Send us an email with your order number and bank account number.
 

·       Always keep the track and trace code until we booked the amount back on your account.
 

·       We will refund you as soon as we received the returning item(s). This can take up to 10 business days.

·       Return shipping costs are not covered by Bound Studios.

CONDITIONS

 

· Sales or orders placed with coupon codes with 25% and above can't be refunded. 

 

· Lost order can't be refunded. We will ship the order again or offer store credit.
 

· All items need to be free of traces of usage. As soon as we receive the returning item(s) we will check that they are used or not. We cannot take back any items that are scratched or have traces of usage.
 

· The item(s) should be sent back in a good and new condition within 30 days after arrival of your ordered goods.

 

Please send the returning items to:

Bound  Studios
Tweede Constantijn Huygensstraat 57-H
1054 CR, Amsterdam
Netherlands

 

In case you had to deal with a manufacturing defect or incorrect order, please email us at: info@bound-studios.com

When you have a default product; we will repair or replace the item or get store credit.

I received a default product, what do I do?

In case you had to deal with a manufacturing defect or incorrect order, please email us at: info@bound-studios.com

When you have a default product; we will repair or replace the item or give you store credit.

Jewelry

What are the materials?

We offer sterling silver jewelry, gold plated jewelry and solid 14k gold jewelry. Our Bound Studios jewelry is made from 100% recycled 925 sterling silver, recycled 18k gold and recycled 14k gold. The silver jewelry are rhodium plated to avoid oxidation and the gold plated items are plated with 18k gold. 

The rings are 3 micron, which is 3/6 times more than most gold plated rings & our other catagories are plated with 1 micron 18k gold.

We chose 3 micron plating is because rings scratch easily. at Bound we want the quality and plating of our designs to lasts. Sustainable jewelry at it's best.

We offer all our designs in sterling silver, 18k gold vermeil and solid 14k gold. All with a 1 year warranty.

What is a high quality gold vermeil jewelry?

Bound Studios believes in the power of gold plated jewelry. It's hard to believe after you've had your bad experience with a gold plated ring that started to fade after a day or two. But not with our rings. We plate our gold plated rings with 3 micron. This is 3-6 times more than most gold plated rings

As long as you're being careful with oils and hard surfaces, you're jewelry will last a lifetime.

Enjoy your sustainable jewelry from Bound Studios. Be you, be bound.

Our gold plated earrings , bold hoops , gold plated rings / sustainable rings  are plated with 1 micron. 

How do I take care of my sustainable jewelry?

BOUND STUDIOS JEWELRY CARE

When you receive your order, you'll receive your Bound Studios polishing cloth. We recommend you only clean your jewelry with a polishing cloth and store your jewelry in a dry place. We also give you a pouch with your order that can be used to store your jewelry in.

The jewelry and plating stay best intact when you:

SOLID GOLD:

- You can wear it anywhere, anytime.

- To clean it, you have three options:
1. Use a polishing cloth
2. Mix a few drops of detergent-free soap with warm water. One piece at a time, soak your jewelry and the use a very soft brush to lightly clean each piece. Rinse with care and lightly dry the jewelry with a lint-free cloth or paper towel.
3. Go by a jewelry shop to get it polished.

STERLING SILVER:

- You can wear it anywhere, anytime.

- To clean it, you have two options:
1. Use a polishing cloth
2. Go by a jewelry shop to get it polished.

18K GOLD VERMEIL:

- Do not shower with the jewelry

- Do not swim with the jewelry

- Spray any parfume before putting on your jewelry pieces. Perfumes and sprays can react and cause tarnishing

- Avoid contact with soap, oils, moisturizer, skincare, sweat, etc. 

- Avoid hard surfaces. This can scratch of any plating of any sorts.

*Water itself is fine.

For any further questions, email us at info@bound-studios.com
or text us at +31642049420

Can I shower with my jewelry?

You can shower with your sterling silver and solid 14k jewelry. We do not recommend you showering with your gold plated pieces.

Water is safe with our gold plated jewelry but oils aren't and make the plating fade when you do this often.

Payment

What are the payment options?


We accept everything: Klarna, All credit & debitcards, Paypal, Ideal, ApplePay, Shop Pay, Visa & Alipay.

All for you to get your new favorite sustainable jewelry.
Be you, Be Bound.

Can I combine coupon codes?

Unfortunately is it not possible to combine coupon codes/promo codes. Before check out you can apply 1 of your coupon code.

​How do I redeem my giftcard?

Lucky you! When you found your new favorite sustainable jewelry to be:

- Go to the checkout page
- Fill in your details
- Choose your shipping
- Continue to payment 
- Fill in the giftcard code in the coupon/discount code section

For any further questions, please let us know via email, info@bound-studios.com or text/call us on +316 42049420

Contact

How can I contact Bound?

We are here to help and answer all your questions. You can:

• Email us at info@bound-studios.com
• DM us via Instagram

• Call or text/ Whatapp us at +31642049420

How do I unsubscribe from the BOUND mailing list?

No longer want to receive emails with updates, exclusive deals and early access from us? Click on the link below to unsubscribe

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